Complaint / review text:
Went to Mastercuts in the mall. I was charged more than the posted price for the "Adult haircut, shampoo and Style" package. It was a shock and nothing is posted about the reason given but the hair cutter told me that was only a starting price. I paid but price increases should be discussed prior to a cut. I know regular salons have starting prices but not at walk in mall salons that advertise and post low prices. And nothing is posted about a starting price. I have tried every email and phone number on the Mastercuts website in order to resolve this and none work except to leave a message. Something is wrong with this company. I never had this problem before at Mastercuts.