Placed a preorder for snowboard pants from this website. Was charged to my credit card on Sept 20th... Delivery date came and went many times. Always told us they would be arriving next week. Finally by mid-Nov we insisted on a replacement, which ended up being cheaper, instead of giving a refund for the balance, as stated in their policy, they gave us a store credit... Then had the nerve to charge me shipping on my credit card, not authorized by me instead of using our existing credit. To top it all off had to pay $83 in duty on a $200 pair of pants because they sent it the cheapest way possible. Short form: It took 2 1/2 months to receive a $200 pair of pants (replacement ones even) that ended up costing me $329 and they won't even refund the lousy $25 store credit.
Making complaint to Mastercard about unauthorized charges to my card and to North Carolina BBB about poor customer service and suspicious business practices... Phone number on package is out of order and phone number and chat on website is a joke, automated email replies - if you finally get one... Need to call direct: (336) 299-6444
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