I've taken my dog to Elegante Groomers two times. After the first time upon return, my dog was crying and didn't want me to put him down. Unfortunately, I just figured he didn't like to get his haircut. I truly regret it.
On 8/11/08, as I returned to pick up my dog, I witnessed an employee (who later claimed to be the owner) abusing a dog. She was holding the dog by the neck and slamming him/her down on the table and as she was lifting and shaking it, its body was banging against the leash pole. I then asked her if that's the way she treats all the dogs and she proceeded to scream at me and told me to mind my own f* business and that the dog was trying to bite her. I responded by telling her that it was my business because I am a paying customer and concerned about how my dog is treated. We got into a heated argument (a screaming match) and I told her that I would not be returning and that I was going to report her to the BBB and the Humane Society. She continued to use profanity and told me that she didn't care and that she hopes I get killed by a car when I step outside.
It's extremely upsetting to know that she thought it was okay to treat that poor dog like that. Not to mention how she treats her customers. Needless to say, I will not be returning, I reported her to the BBB and also to the Humane Society and hope that if someone else sees the abuse, they also report them.
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