We too have had trouble with this company. When we decided enough was enough and we closed the contract and moved the home to another listing company, we sat down, shook hands with Brewers sales team, and signed out of the contract they assured us that we did not owe them anything and that they did not owe us anything.
8 weeks later here comes the collection agency notice for $150 $40 fee to the collection agency. Just as many others on these blogs have reported, when you leave this company, they attack you with collection agencies. Of course, me being a business owner and the fact that I gave them a false SSN when we signed up with them (advise for anyone dealing with any company) there collection agency will not collect a dime.
The bill is for weeds they paid to have pulled in the front yard. We authorized them to pull weeds 5 months ago and we never received a bill for it.
We fired Brewer Caldwell as our property manager for our Queen Creek, AZ home for several reasons.
1. It is near impossible to get the property manager to answer a telephone and voice mails are almost never responded to.
2. E-mails to the agent in charge of our home were almost never answered. I will say that Tom the owner did reply when we had to cc him in on e-mails in order to get an answer.
3. Our listing was on there site with no photo, yes, they forgot to include the photo. That would explain why it did not rent out for 4 months.
4. During the 4 months they could not get it rented out (no photo was a major cause) the communication between the agent handling our property and us (the property owners) was nearly zero. This company does not return calls, voice mails, e-mails & they are extremely difficult to communicate with.
My point here is that once you quit this company, expect them to send you to collections for past bills "they never billed you for in the first place" If this company would have sent out the invoice for $150 for the weed removal, we would have gladly paid it" Keep in mind, the weeds were authorized to be removed on May 13 & we never received a bill to pay it but we did receive a collection agency notice in August. They need to look at there accounting department staff and tell them to bill for the jobs instead of sending out the collection agency on there customers.
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