I'm usually the type of person that pays attention to detail and asks lots of questions. I worked with Mark at this agency to find a rental home for my bf and my friend. We drove all the way over here and decided to give it a try since westsiderentals and southbayrentals.com weren't coming up with anything we wanted. I asked him time and time again whether or not we were going to lose our money if we did not end up finding a home through the agency. Just like everyone else i'm sure, he said "no, " and that we would get our $125 back if we decided to go antoher route. We just had to wait the 90 days. I even asked if there was anything else we had to do in order to get a refund, or could we just call after 90 days to do it. He said it would be fine and that we didn't have to do anything. I even faxed in requests on homes, but got no response so we just forgot about it since my mom was planning on buying a house so we could just move in with her.
End of 90 days comes around and I just got the letter back stating they have reviewed their files and cannot locate a signature a min. Of twice a week for a full 90 days. Something about needing 24 listings total.
CAPITAL is full of it and lies to get money from people. Even the place looked ghetto when we got there. A bunch of kids working and only one person in the so-called "customer service." I hope this helps someone and prevents someone from getting conned. Lesson learned.
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