My husband and I decided to sign a 2 year contract with Sprint four months ago. We looked into several dfferent cellular carriers however decided to opt into the simply everything plan with Sprint. We were initially told that with the two phones one for each of us on that plan would give us unlimited everything, you name it we had it. We were elated to get such a wonderful service. We were told $99.95 for each phone. Great deal right?
Wrong! It started off that for a month our phones didn't even work properly. We both had to get our phone numbers changed from our old carrier to a sprint number even though we were told otherwise. Finally after the first month the phones seemed to work properly. Dropping of calls was something we continued to deal with... Even though we live in the city.
Okay so here is where we start running into problems. Let's add up the amount that we have already spent on these phones. Sign uped and clerk at the sprint store told us we had to buy the phone for $100.00/phone, then we also put our first month and sign up fee down. That total was approx $500.00. Second bill on 5/12/08 was $272.47. We paid it, didn't even ask any questions because we were told that the first bill would be a little higher anyway.
Second bill 6/20/08 $91.74, we were jumping up in down with excitement of this low bill, were told that we were over charged the first time... Made sence right. Third bill 7/29/08 $427.79... NO WAY! Yeah, called and spoke with a manager who told me well mamm the reason for this is because they didn't charge you the security deposit in the beginning. So my husband standing next to me said you make sure you ask this guy how much our bill is going to be every month from here on out b. C we were initially told it would run approx $212.00 with tax.
We were not up for making anymore $400.00 payments for our cell phones. So I asked the manager, he told me I promise your bill will never again be more than $225.00 with tax on a months bill. I repeated, can you garantee me that or we are going to get out of this contract? Yes mamm I can. Okay great, so we paid. Ten days later I receive a bill due now for $699.44... WHAT IN THE H IS THIS??? Yeah of course I called, husband by my side. What we find out is that the new bill is in the amoiunt of another $271.65, okay we know that's not what we were told right?
Yeah and they also charged us a late fee on the last payment in which we knew for a fact was not late. Sent last pmt 7/25/08 due date 7/29/08 we live in Pittsburgh, Sprint's billing on statement is in GA common folks not that far away by US mail. Like my hubby said to the lady on the phone last night what about that grace period anyway. Okay so here is everything we are cancelling service but to do so we have to cxl on their terms which means that we have to complete August service which we will be charged apparently $271.65 and we pay a $600.00 charge to end contract plus all of the money we have already given them and pay current bill.
Oh and on the simply everything plan even though we were told it was included 411 calls are not! Let's add this up shall we? Alright consumers here we go... We have a grand total for four months of service with sprint at a total of $2,163.65. Sounds like a great simply everything plan now doesn't it. Hmm. Sounds like something is so wrong with this picture. Be ware of sprint... Terrible service, terrible customer service, faulty advertisement and liars.
Oh and by the way we may end up spending even more than this total considering the manager we spoke with last night would not b/c she said she could not because they never know what the taxes are going to be on a cancelation. Isn't that nice!
RUN RUN RUN from Sprint!!!
Don"t be fooled like us!!!
Vonn
Bethel Park, Pennsylvania
U.S.A.
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