They will deceive you. I had a contract with Security Networks, LLC to provide service to me from May to May. I have a Primary Wireless Alarm System. I received a letter in Jan that I needed to upgrade my Analog Alarm system to digital communicator because of a FCC Sunset Clause, of which I had no knowledge of. Security Networks notified me in January that my system would not work without an upgrade due to FCC requirements of the Sunset Clause.
This company has known since 2002 that due to FCC changing to digital that my Analog Alarm System would not work. They deceived me as a customer acting as if they just found out my Analog Alarm System needed an upgrade. They failed to upgrade my system because they also failed to tell me that my Analog Alarm System is not upgradeable and will be obsolete. They tried to get me to get a landline in my house that would cost me $25.00 dollars extra per month to make their alarm system work.
They told me whether or not I get service or not I still have to pay them. They also said if I want a discount to help with my 25.00 extra fees per month that I would have to sign a new 3 year contract with them. I no longer have any service provided, as of April 20, and I stopped paying them in May because I don't have any service. They say they made every reasonable effort, but its only in their favor.
I am the only one incurring any cost. I don't want to sign another contract with them because of their deceptive practices. Consumers beware they have a total of 111 complaints on the BBB website for Florida where their Headquarters is located. I have filed many complaints. I truly hope the lawmakers take notice and don't allow or support such unethical practices from anycompany.
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