We signed up for Direct TV in April and ordered their Choice package, Stars, three non DVR receivers, and their protection plan. We were told we would get $10 off a month if we filled out a rebate form either online or by mail. I filled out my rebate form online and printed off the tracking code.
I paid our April Bill and when my May bill came... No rebate was there. I called and was told it would be on my June bill. We called a few weeks later when we realized we could get Choice Extra and HBO for only $6 more a month. The woman we spoke to said she could offer us 3 channels of Cinemax FREE for three months. We told her we would try this. That night, we were charged for both HBO and Cinemax! I called to complain and told the agent at Direct TV what was offered to me. They canceled Cinemax, Charged for partial use, and $10 for canceling the Cinemax!
June Bill comes and there was still no $10 off a month as promised. I called June 5th (the day I got the bill) to have them fix the billing errors for the Cinemax that was to be free anyway, to remove the $10 charge for canceling something that was given free, and to fix the rebate issue. After talking to three different people who refused to help... I canceled service. Before I did this, I canceled my debit card so they could not take money out of our accounts and was told by the manager that they would bill me for the cancellation charge of $112 and $10 for canceling the protection plan.
A few days later we got the boxes to return the receivers and my husband said. Maybe we should give them one more try. I called them and they reversed all the fees and fixed the billing errors. They even said they could give us $5.00 off for three months while they worked on the rebate issue.
Wee later found out (that same week) that someone had resubmitted our rebate for a later date and it was given a different tracking code. I called to talk to a supervisor and she was rude and did not care to honor promises the company gives. I told her that I could get more channels for half the price with Dishnet through my phone company and because of the run around, billing errors, and sales deception... They were loosing a customer. I also explained that we were charged $3.99 for a movie that no one ordered! She shut our service off and charged us $112 and the $10 back while I was talking to her! I then had to call back to get the charges reversed AGAIN and service back on!
We called our phone company. They gave us Dishnet with 200 channels for $42.99 (not $80 something like Direct TV), Stars free for three months, $30 off our bill for 3 months because we bundled, a Free DVR with no charge each month, free local channels for another $5 off our bill, $10 for 10 months rebate, and we only have to pay for one receiver that controls two TV's instead of paying for 3 receivers from Direct TV!
I canceled my bank account and changed to another bank in town just so Direct TV would not be nasty and charge our bank accounts anyway (yes I read the reports here first about that). Then, two weeks after getting Dish Net and once our bank account was closed, I called Direct TV to cancel and asked for more boxes to return the receivers. I later see they Charged me, NOT $112 for canceling, but $55 THREE times for the receivers! I called them to say I would not pay because I never got boxes to ship the receivers back. They said I did after I canceled in June. I told them I had gave them another try in June and got services back on and was told to throw out the boxes. All-in-all, I spent over an hour on the phone with three people just to get boxes ordered. I was told the charges would be removed when they got the receivers back.
I just got the boxes yesterday, boxed up the receivers, filled out the darn Fed EX Air Bill, and called Fed Ex to come get the stupid receivers. They are coming tomorrow! I saved the top copy of the shipping bill with tracking code... As soon as I see they got the receivers... I will be calling if they do not remove the charges in no more than one week.
Watch out for these guys!
Christina
Columbia, Missouri
U.S.A.
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