We have looked at DirecTV.com for their rate plans and called them for a satellite service.
When called for service we had asked for Family Plan for $29.99/month, Hindi Direct II for $39.99/month and ETV (extra channel) for an extra payment of $3/month. On top of this there was a cable box fee of $5/month. Adding all these up would bring the total to $77.98/month. Then, and even now, they have a $23/month credit for one year for new customers. After applying this credit, our expected bill was $54.98/month for one year taxes. I had asked the sales person to send me an email confirming the same which they never did. They didn't even send me an email with what I had signed up for and what would it cost me per month. This is their first step towards their deceptive practices. This way I wouldn't know how much it is going to be. And once I had this installed in my house they can charge me anything that they would like to.
About two weeks later, we have received the bill and it was for $108.44. We called Direct TV to find out why this was so high than what I was told, they said the rates I was told by their sales person was incorrect. And was told they cannot do anything about it.
Then I had asked them to cancel the service and they did the same. I had sent back the cable boxes to Direct TV as well.
A week later, I was sent another bill for approximately $375 for early termination. This was never discussed nor wsa I told during the signing up process or during cancellation. I had to cancel their service only because they had promised some rates for their service and sent me bill for almost for double. Even today the rates I had mentioned for their service are true on their web site. I am not sure why they came up with $108.44
Direct TV's sales force are not trustworthy and do deceptive marketting/sales to get you into a contract that was never discussed or never sent in an email.
I had also tried to speak to many representatives and relolution supervisors (Carline and Eric) for many hours at length. They did not solve this issue and asked me to pay this early termination fee which I was never told about.
0 comments