I have had many different cellular phone accounts for my business - BellSouth Mobility, CellularOne, Cingular, SunCom, At&t Wireless.in June I switched all of our phones to Nextel because at the time they were the only company I could find with a shared nationwide group plan. I was told that they had good coverage, that I would have phone insurance like I had with every other company, and that I would have a discount through one of our suppliers.
1st. They have horrible coverage! Their servious only works half of the time when you are traveling and since we are a commercial roofing company that is all we do!
2nd. They offer the 2-way radio feature which seams like a good idea when you hear it pitched but trust me it is not worth the effort or cost to be a nextel customer.
3rd. We had one of our most expensive cell phones stolen and I called Nextel thinking that it would be covered under my insurance policy. They tell me that they have to insurance packages one that covers repair of the phone only and one that covers repair and replacement. I thought they just had one and my sales rep didn't indicate they had more than one. So he put me on the plan of his choice which was the lessor plan.
I have never in all of my days of being in the "roofing" business ever encountered a phone that could be repaired once it quit working. However this phone was stolen so I was really screwed. Not only did they make me pay for it but they wouldn't give me my discount either so I had to pay the full price of $250.00.
4th. I started this account in June and I called them today December 17 to find out when my "one" year contract expires and they informed me that my "twelve" month contract doesn't end until September!!!
I would definately recommend that no one does business with Nextel!!!
K - Hixson, Tennessee
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