In about October I rendered the services of Legal Helpers to file a chapter 7 bankruptcy. I have paid them 500.00 to date. On about April 4 I faxed them a letter requesting that my request be cancelled and that any refunds due or correspondence be sent to my new how address which I included on the fax. Prior to this I had request this service be cancelled two times in 2007 and that my address be changed with no response from the Company. Since the fax was sent I have called approximately five times to check it's status, including today. On time when the young lady realized I was calling about a refund her phone began to make the noise of a fax machine and she hung up on me. Today I was told that accounting sent me a letter, to my old address. Also that I paid 500.00 but the lawyer was paid 520.00 so I owe them, and that they could not tell me any additional information until I received the letter. All I had was the "free consultation" and made about three calls to ask questions before I cancelled this service. I don't understand why I was charged 520.00 just for that. Furthermore, I have a serious problem with their corporate office hanging up on me, I was not using fowl language nor yelling at anyone, while I will admit I was noticibly (sp) upset in customer service you shouldn't hang up on someone just because you don't want to or aren't allowed to answer their questions. I finally received my letter, they charged me for 110 minutes of attorney time outside of my "free consultation" for calls to a call center. Additionally, they charged me for e-mails sent that they never acted on. I was also charged for a fax that they requested I send canceling the service even though they charged me for the request via the phone and the internet that they never complied with.
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