On 5/21/02 my wife and I purchased a king and queen Sterns & Foster bed. We knew Sterns reputation was a good one, and with the long warranty of Mattress Firm, we thought we had made a great decision.
We found out that we were wrong on both counts. Both beds began to severely sag in the middle, and Mattress Firm did not stand behind them at all! They sent a man out to "evaluate" the beds with a string test. (You stretch a string from one side, over the middle, to the other side and see if the bed sags beneath the string 1 1/2 inches.)
Well, both beds did not show sagging, even though there was severe sagging once on the bed. The reason is simple... If you take a trampoline and stretch it over a bowl, guess what... It appears to have no sag, until you lay upon it.
Well, we never got any satisfaction on our problem so we let go of it and fast-forward to the present. Yesterday, we found out from a rep in a Mattress Firm store that MF dropped Sterns line entirely due to "too many warranty complaints."
They knew they had been selling lemons but made the decision to create a false test to cover their collective butts. "String Tests" are they only measure they use. The testor never sat on the beds, examined any other portion of the bed (s).
So, my fellow consumers... Even if you think you're getting a great warranty, think again. Mattress Firm is a hoax.
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