I bought a Sealy mattress from American T. V 4 years ago. It started to sag in the middle. I called the store and had to wait a week until a service tech came out (Pete) he was very nice and checked over the mattress (thank God for the Mattress pad warrenty) after he left I got the go ahead to get a NEW mattress This time went with a Sterns and Foster. Over all it took a little bit of time but I thought they handled great
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