We purchased AHS Warranty.in early November, our upstairs toilet started leaking. It leaked downstairs through the pantry room. AHS sent out a plumber who used a hydrojet to clear the toilet and charge us sixty dollars. Aproximatley 30 days later, it backed up again. We had to have another plumber come out, charge us sixty dollars, and do the short term fix. This happened 9 TIMES. I repeatedly told AHS representatives what was occuring and that we needed a long term fix. We were always brushed aside and told since the toilet flushes now and it's not longer leaking, there is nothing else for them to do. On our TENTH plumber, and third company, we finally got an honest plumber who gave us an honest appraisal (yesterday, 02 July 08). We needed new toilets (toilets with a powerful flush) and we needed the mainline cleared out. When he contacted AHS and began talking to them, he then asked my wife something, when it became clear that he was talking to AHS in front of my wife, they told him to leave and he asked to be excused (every other plumber ALWAYS talked to AHS outside of our presence). He then told us that AHS would not approve anything and he was told to leave. We later got a call from AHS rep (Mike at Servicemaster) indicating that our claim had been denied because we did not have a cleanout. We DO have a cleanout! I called numerous people and kept getting transferred from one person to another. I finally ended up with Mike Lauter. He told me he would speak with Ray of Plumber's Plumbing, the owner, I asked to be on the line when he spoke with him. He said he tried but got the busy signal. 20 minutes later I got a call back from Mike Lauter who indicated that Ray said that it was the fact that we did not have a cleanout installed (which would not be covered). I told him that Ray never even came out to our house! Thomas did and that's who he should be talking to. Mike then informed me that we needed to contact Ray and Thomas and have them come out and diagnose the problem because he was unsure. So at the end of the day, we were right back at the beginning. I told Mike that we already paid sixty dollars to have a plumber (from one of their designated companies) come out and diagnose the problem, and he was told to leave by AHS. I'm a Soldier in the Army and I spent 4 hours on the phone with them. I don't have time for this. We have been cheated and scammed by this company.
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