I bought my home in Phoenix, AZ in 2010. I recently had a problems with my home that was not discovered during the walk through. My master bedroom leaks through the ceiling below it into the guess bedroom and wakes them up every time someone use the restroom. I had a plumber come to my home and view the problem. When the plumber looked at my bathroom he informed me that the leak was because the toilet was installed improperly. The toilet was completely missing a seal that was supposed to be there (the wax seal) and another cone shaped seal was put in upside down causing water to run around the seal and not into the drainage pipe.
I contacted Richmond American Homes customer service and was told I needed to speak with Mike Ryan who is the head of customer service. I left several messages for him to no avail. I finally got in contact with the president of Richmond American Homes and he had Mike Ryan call me that same day.
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