When I first signed up with Sprint what attracted me to them is the fact that I could get reliable service which is very important because I am a college student who is more than 2 and a half hours away from my friends, family and any people who could potentially help me out if I were ever in trouble.
Also because my college is in the boonies I needed to make sure I would never loose service in some of the areas I travel in there.
Money is tight, and I am not perfect, and I have paid my bill late a few times. But I think its ridiculous how EVERY MONTH my phone bill continues to increase yet my talking time never does.
EVERY month Sprint chooses to charge me an adjusted "Sprint Surcharge" fee for no reason except to defer additional cost from themselves by simply passing it on to their customers.
Here is a copy of their explanation of WHY they do it every month directly from their website:
"Sprint Surcharges are rates we choose to collect from you to help defray costs imposed on us. Surcharges are not taxes or amounts we are required to collect from you by law. Surcharges may include: Federal USF, regulatory charges, administrative charges, gross receipts charges, and other charges incurred to recover costs associated with governmental programs. The amounts, and the components used to calculate Surcharge amounts, are subject to change."
This is a scam if I ever heard or seen one. I was NEVER told about this "fee" when I signed up and honestly I do not ever recall anyone explaining this to me when I signed up a little less than 6 months ago.
It may seem silly that Im complaining about 4 or 5 dollars each month, but after 13 months those small bills add up and are unneccesarily "my problem."
I have no explanation to my parents as to why each month my bill increases, and Im not even sure Sprint knows why.
Im probably going to cancel my service after this month its so bad.
So to fellow consumers out there: BEWARE OF SPRINT PCS!!
0 comments