I requested highlights and lowlights. The "junior stylist" who performed the requested service was not supervised and was given less than 3 minutes of instructions by the salon owner Michelle Ward before being left on her own. The "junior stylist" applied chemicals (bleach and dye) to my hair, leaving the chemicals on for 3 hours, and when the bleach and dye were rinsed out my hair was a catastrophe. My hair was not highlighted and lowlighted but the top bleached bright yellow, the underside dyed a deep brown, almost black. The attached photos attest to the work done by the "junior stylist". This salon highlight treatment was a belated Mothers Day gift to me from my daughter, who accompanied me to the salon. When I saw what had been done to my hair was first speechless then broke down and sobbed uncontrollably and hysterically.By this time this it was 7:45 pm.
The following morning I missed work to return to the salon so that some correction could be done to my hair color, as it was not possible for me to go to looking as I did. Another "junior stylist" was assigned the task of attempting to return my hair to an acceptable colorstyle of highlights. This took approximately 3 hours. When the second attempt was complete, my hair color was restored enough that I might appear in public but the results of chemicals being left on my hair for approximately 5 hours over a less-than-24-hour period, left my hair burned and extremely damaged. There is ~ 2 to 4 inches minimum of burned hair along the entire length of my hair that must be cut off, as it breaks off when brushed. NOTE: I have a hypo-thyroid and my hair grows very very slowly, and it will take at least 18 months, possibly longer, to regain that growth.
Also note that during the return trip to the salon on 5/21, the owner Michelle was present but never once was I approached with an acknowledgement of the catastrophe that had occurred, and apology, any offer to recompense me for the expense at the very minimum, no offer of services or treatments as compensation for my lost hours at work, the inconvenience, the damage to my hair, the emotional trauma, the future expense of regular haircuts, deep conditioning treatments, special deep moisture shampoos, professional color treatment s once my hair is strong enough to endure it to attempt to restore to my color prior to Head To Toe's "highlight" service. I was not acknowledged except by the "junior stylist", the supervisor who made brief comments on what should be done to attempt to repair the damage done the previous night, and the smirking receptionist walking past. I am appalled at the lack of concern, service and good business practice.
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