I just started going to the Metro Plaza ShopRite at Jersey City (07302) and I have to say the experience has been horrible.
Each time I use coupons the cashiers become so rude and have also had the manager showing faces or throwing remarks about it.instead of politely mentioning if they won't accept a certain coupon they pass snide and sarcastic remarks as if it's a crime to have coupons!
This kind of passing remarks and rude attitude is a complete customer harassment and discrimination, something that I haven't seen anywhere else.
Today, I picked up a Stainless Steel Cleaner and had a coupon with me. The manager literally threw the coupon back saying they won't take it. It was so embarrassing. They made it seem as if I had just done a crime! What kind of a stores is the Shoprite brand running and I wonder what are there policies on customer service? I refused to take the product and left. The manager was still huffing over it. The coupon which I had shown was a valid coupon from the manufacturer's website. The whole ordeal turned out to be a nightmare instead.
This is the last time I am ever going there again.
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