I had so much trouble with the service from directv that for 9 months I called them to fix the reception to no avail. I wrote letters to this company and called them to come out and see if our satellite dish was malfunctioning. They claimed that because we were a multiple dwelling unit, they had no jurisdiction. They told us to contact the private contractor. We told them we did and he can't help us. We pay our bills to directv, not to a contractor.
Eventually, they agreed to come out after 9 harrowing months and fixed it. I received a letter from directv telling me that because of all my trouble, they were giving me a free dvr. When I called to claim my "gift" I was told I had to first pay for it, $99.00 and it would be deducted, gradually from my bill. This is a rip off because that is not what the letter said. I never got my "free" dvr to this day.
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