I had been with DirecTV for eight (8) years when, last summer, our dish on the roof was damaged, so I called DirecTV to cancel our service. They convinced me to place my service in suspend mode for up to one year which I agreed to.
In Feb I received a bill from DirecTV for $80 for service which they had reactivated. When I called in, they said they would only suspend for six (6) months, but they would credit all the charges and restart my service on the date a new unit was installed. I recorded the conversation with the person from DirecTV when I worked with him to get the service I would pay for along with the channels I wanted.
At thirty (30) some minutes into the call, I have recorded him telling me the cost would be $34.99 a month along with six (6) months of free Starz and a free year of DVR service. They installed the new unit on March 8th, and that is when the real problem started. They kept trying to bill me $60 per month, and I had to call in at least four (4) times. I was accused of lying about the rate quoted, and I even told them I had a recording of the conversation, which I played for them. After two supervisors, I thought it was taken care of.
I received a call back from the supervisor saying that everything was all set, but he asked me if I would call in every three months to have them reapply the free DVR, as he had no way of giving me that for one year. My second bill came in and again they were charging me the higher rate, and since I refused to pay them anything until they got the bill right, they turned off my service on May 12th. I again called in, now to another supervisor, who told me there was no way they could honor the rate quoted even with a recording.
After another forty-five minute call, I asked for the legal department to file a complaint. I then contacted the Attorney General's office of Michigan and filed a complaint. Their reply was a joke, and said it was all my fault. I then sent a letter to the CEO of DirecTV with all the details of what had happened, and I received a call from one of the executives under him. I am disappointed to say that the best I could do was to walk away after eight (8) years. They still do not have my bill right, but I am sending a check to them for the two months at $34.99 plus the few extra days.
I believe that DirecTV uses lies and false statements to get people to sign up for their service and hopes they will just pay the bills. I hope that someone will sue them to get them to stop this.
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