My husband and I purchased our wedding rings set and some Diamond earrings from Kay Jewelers on 4-21 because we had did business with them in the past. We found a set that we liked and decided to purchase them. We bought the extended warranty so our rings would be protected.
2 months later in June we came back and the same sales person was working and we wanted her to clean our rings, have them resized and solder togerher so she did and she also checked them for us to make sure the diamonds were still set well. She said everything looked good and we were set to go.
4 more months later in October, a total of 6 months from the time of purchase we came back and the same sales person was working and we wanted her to clean our rings, so she did and she also checked them for us to make sure the diamonds were still set well. She said everything looked good and we were set to go.
A diamond fell out in my wife's set. We went in with our extended warranty in hand and spoke with the sales rep working the front. I explained to her that my wife's diamond fell out and we purchased the extended warranty, but we were still protected by the standard warranty, basically covered by 2 warranties.
She asked us for the inspection stamp, we were clueless, and she informed us we had to have our rings inspected every 3 months. I told her that the rep who sold us the rings inspected and cleaned them 3 months ago. She asked me if she stamped my inspection sheet, and I told her she didn't because I never received a inspection sheet and she didn't inform either of us about inspections or the sheet.
The rep stated we would have to pay for the diamond to be replaced. Before we walked out the manager offered me a one time deal to pay 1/2 the cost and Kay would pay the other half. I agreeded and we paid 1/2, but I still was determined to get my money back from them. I called their store manager and She refused to do anything about it either. So I will be out $80 We haven't went back to Kay Jewelers and I recommend you do the same. They don't stand behind their products nor do the backup their warranty.
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