I place an order with Jafrum. It doesn't really matter what it was, the fact is a made a mistake in the size. I realized this within minutes of placing the order. Well, it was at night, and the company is closed. So, I immediately registered my mistake using their automated reporting system on their website. I thought surely they'll read this before the order is prepared for shipment.
The next morning I woke up and tried to call them. They were closed, they are an hour ahead of me. So, I sent an email to explain my mistake. I did not get any response, other than my order was completed. So, I waited until they were open and called them. I was greeted with a customer service person and explained the mistake I had made and wanted to simply change the size before the order shipped. The girl said, 'it's in our automated system and we can't change it'. I'm like, "what do you mean?" She said, sorry, it can't be done. I said okay, then cancel the order and I'll reorder (which is standard procedure with almost any retailer you will find). She said, that can't be done either. So I said, "you're telling me I am stuck with it, and you can change it?". She said, "Correct". I told her that was a bunch of crap and let me speak with your supervisor.
So, she put me through to another woman who basically confirmed the same thing. I screwed up, I'm stuck with it, and I can return it after receiving it for an exchange. That was stupid. It hasn't even left the facility and they can't call the guy in the warehouse to make a change? This is racketeering as far as I am concerned.
I have now filed a complaint with the BBS in N.C. (BTW they have 41 complaints on the past 36 months... How pathetic). So, stay away from JAFRUM INTERNATIONAL INC. They will NOT serve the needs of the customer... Only their bank accounts.
0 comments