I was visiting my Mother in Arizona for my birthday and Mother's Day. When I was packing up all my belongings, I realized I did not have enough room in my suit case to take all the gifts and items I bought, and the presents from my Mother and sister. I decided to ship all the gifts home.
I decided to put insurance on the package, because I have had packages in the past come and items would be broken and damaged. I didn't even think for one minute about the possibility of it never even showing up.
I now wish I had insured the package for the whole value. I paid $29.86 for the insurance and shipping. I shipped the package on the 8th of May and it was to arrive at my home by the 14th of May. Well it never showed up. I call UPS and they told me that they delivered the package and place it on my front porch. I find that hard to believe. I am a stay at home mom I would have known if they came by.
I reported the claim and I waited and waited. Finally after about 6 weeks I called UPS again. This time I talked to a supervisor. She took a statement from me in regards to the contents of the package. She then informed me they would have to send a UPS driver out to my address to verify shipment. I was to wait a week and call back.
I waited nothing happened. We are now in June I called UPS again, and this time they told me they had no information on a claim and I would have to start over. I was very angry. I waited again for the driver to come to my home He finally showed up in July. I called the UPS again, because they told me I could now file the claim. WRONG I was told that I can't start the claims process the company that I shipped the package from they are the ones that have to start the claims process. I was so angry I almost gave up. So I waited and waited. I heard nothing. I finally got a letter in the mail in November claiming that they could not locate the package, and I need to turn in a inventory list with receipts to the shipper. I called the shipper and they FORECLOSED. Can you believe that.
Now we are in December I told UPS about the store closing. They informed me that I had to start over. I had to turn in a request for me to file the claim since the store is no longer in business. I was told to wait until I was contacted. I waited and waited. NOTHING I called again in January, once again the
information on there system just kept saying my delivery was left on my porch. I ask for a supervisor who than informed me that I had to start the claim again. They sent a driver out to my house AGAIN, and then told me to wait a week to check on my claim. February, I called in again to complain that all the items I told them were in my package they only put 2 on there report. I sent in all the forms, receipt, and shipping information. They told me they would get back to me. I called again now we are in March they told me they are going to pay the claim, but not for the full amount because they only give back what UPS charges for shipping not for the whole total.
We are now going on a year since I sent my package. I had over 2300.00 worth of stuff in the package. I am out at least 850.00 $ because I never thought my package would not show up. I have missed work to deals with this. I have had so much stress. This is April I still have not received the check for my replacement claim. I am not even sure if it will ever come. I will never use UPS again. I feel they dragged this on. I had everything they requested and I bet they were hoping I would just give up.
Remember to ALWAYS keep all your receipts and shipping information. If a package does not show up at your home call the shipper and have them file a claim ASAP. Keep calling and don't give up. Do not forget when you ship a package make sure you put the replacement value on the package, and request that someone has to sign for it.
Amber
Vancouver, Washington
U.S.A.
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