Complaint / Review
American Home Shield
Repeatedly denied service citing unreasonable reasons

April 6

Complaint re: American Home Shield, a home warranty company

American Home Shield
6399 Shelby View Drive
Suite 104
Memphis, TN 38134

Complaint Summary:

Repeatedly denying claims based on fine print contract issues, which are unreasonable and go against basic common sense, honesty and integrity

Main complaint:

I have a service contract with American Home Shield, a home warranty company for many years now. I wish to file a complaint about their fraudulent business practice. I have been paying all their premiums in a timely manner, like a good customer. Recently, our refrigerator needed repairs. The contractor determined that the condenser needed to be replaced. The company denied service on the pretext that the refrigerator was not in the kitchen. The refrigerator is big and we kept it in the laundry room, right adjacent to the kitchen.in the past the same company has denied claim to repair our microwave, on the pretext that it was not built in and also denied repair on the airconditioner saying that it was not installed properly, even though we live in an area where the home inspection is very stringent and the air conditioner installation was per code and had passed the home inspection.

This company obviously looks for any flimsy reason to deny claim. It appears that there is a dollar amount above which the claim will be denied on one pretext or the other. The reasons for denial defy basic common sense and logic, but the company is allowed to get away with such crafty business practice, because these riders are built into the fine print of the contract. This business is nothing more than a cheap con job, duping millions of people into paying high premiums for dishonest service.

The company puts up a false facade of caring for the customer, sending prompt email reminders about contractor appointments, but denying later repairs. Of course, the contractor charges for the first visit out to identify the problem, so it is obviously in the interest of the company to ensure that he/she comes in to check the problem, so they can claim their service fee.

Sincerely