I had to move from Austin, Texas to Jackson, Mississippi. Note: I had made the same move in reverse only three years prior and had hired a WONDERFUL moving company with EXCELLENT employees but couldn't find their info again and chose to go with AMS. What a bad, BAD idea! It not only cost me over double what the same exact move (WITH LESS STUFF THIS TIME!) had cost just three years before - but the first time I had even gone thru a broker and it was still that much less! But at the time - I felt like I had no choice as I was running out of time to get out of my apartment. The salesperson, Jennifer, came to my house to look around and give me an estimate. Jennifer was my only contact for this company - (remember this fact in a moment please) So I sent them the money and the move was scheduled. Three men showed up. Two of them professed to be "very experienced" while the other was new. This was his first move. The two made fun of him behind his back and in front of me. I felt sorry for the guy. Within ten minutes of being at my house the two started talking about the "tip" they would be getting from me. Understand, I am a big tipper normally but their talking about it made me very uncmfortable as I had no idea what percentage to tip - also considering the huge amount I was already paying this company... I tried to call Jennifer to ask. She didn't answer and never returned my call. This was on Saturday. I also felt really bad as I didn't tip the guys from the first move & I REALLY liked them and the work they had done. These two guys went about packing up my things. When I would let them know that something they were packing needed to be packed better, they would say something to the effect of "we got this" and would ignore me and what I was asking them to do. I have moved ALL across this country in the past thirty years and have never had things break. These two broke things as they were packing them! And had they not left the glass on the floor, which I later stepped on - I wouldn't have known until it was too late. When I mentioned to them that I'd found glass - they blew me off - again! The ONLY one who packed things in the way that I would have wanted - in a way that showed he cared - was the "new guy"! The other two, well... It was AWFUL! When I got to the new house and saw ALL that was broken. I swear, and I hate to use an already over-used term, but it was like my things had been packed by crackheads! Seriously! Nothing was marked as it should have been. Example: I found my dvd player in the bottom of a box marked 'Bathroom' and my bathroom things were in a box marked "VRR" whatever the hell that is! Those two were even going to "float" my antique mirrors in the back of the truck! The new guy and I got them and packed them the way they should have been packed. When I started un-packing at the new place I was heartbroken at ALL of the sentimential things that I had had for thrity plus years that were broken and/or destroyed! I still haven't found everything and have been at new place for a month! They took no care whatsoever! When I called Jennifer on that next Sunday. She was very upset with me that I had called her on Sunday. When I told her all that had happened her only response to me was "I'm just the salesperson! It's not like you moved across town - you did move to another state! I will check with the crew because there are four sides to every story"!!! Are you kidding me?!! The only "story" that should matter to her is the "story" from her customer! The one who's is utimately paying her salary! And DUH - yes I did move to another state and your company says that's what they do! So shouldn't they have taken better care in how they packed my belongings???!!! So MANY things were ruined simply by their carelessness. So many things that I could NEVER replace are gone forever. It truly breaks my heart to know how many of my Grandmother's things were broken or ruined because of these two "Professionals". I will admit that I have not contacted them nor taken any further action against them as I felt like I already knew what their response would be and quite frankly I couldn't handle any more stress than I'd already had with them and with the move in general. But if writing this keeps ONE PERSON from giving them money or from using this company then I feel like I will just be a casualty of stupidity and it will have been for a greater good. THIS COMPANY SHOULD NOT BE IN BUSINESS AT ALL!!! They are horrible all the way around - from the salesperson to the actual movers. I just hope that new guy gets out before his common sense and common decency leave him completely.
Debbie
Austin, Texas
U.S.A.
0 comments