Hello, I've been having a problem with Rent A Center now for the last couple of weeks. Well I have got a computer, and a Nintendo Wii out from them. You see I have been making all my payments on time for over a few months now. I was paying monthly up until this month. Well money was starting to run short this month, So I had to start making weekly payments. I was making the payments every Wednesday which totaled up to around $80 a week. Well everything was fine until today. I went in to make my payment, when I got home my wife looked at the receipt, and she noticed there was late fees being charged on us.
Well after looking it over, and thinking about it we couldn't figure out where these charges could be coming from. So she called up to the office, and they went on to tell her that we were being charged late fees, because we wasn't making are payments on a Saturday. We also found out that I have been paying a week on Wednesday, and only getting 3 days out of it. And then they charge us a full week payment as a late fee for not coming back in 3 days after already making a full weeks payment. They told her today on the phone that they just started making people pay on Saturday, and we were never informed on this. But this still shouldn't matter if I'm making a payment in the middle of the week it should carry over.
So it appears I have been doing nothing in order to pay off my items. I've just been paying the late fees every week that I didn't know I had, and feel I shouldn't have. Being I have not been late to ever make a payment. So basically what I am here to ask is, can I do anything to fix this problem of unfair late fees. I do plan on going in a Saturday from here on out to make my payment. But I feel I should be at least refunded for the fees when I was never late. Any help will be much appreciated.
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