I am a recently widowed female who thought cricket mobile phone services would be perfect for me becase of the unlimited local calls. I had my services turned on Sept. 12. I payed $107.89 for phone charger and first mths services.
I specificly told customer service when i called to have my services turned on I needed my billing cycle to be due around the 25th of each month the customer rep. Said no problem. Only to go and try to use my phone Oct 15 and it was shut off It called Cricket and I couldn't even talk to a rep it kept giving me automated services & then it would say Were sorry all our cust.
Serv reps are busy at this time. I had to call from my friends phone finally got thru only to be told that my request for my billing was never reqested and that not only would they not turn my phone back on until i payed the 51.08 but I also had to pay a 15.00 reconnect fee.
By the time i got off the phone iwas in tears hear I've payed 107.89 for aphone and 1mths service now i have no phone services and owe 66.00befor they'll turn my services back on. I get payed the 2nd and 4 thursday of every mnth. Iam on a very tight budget sense my husband past and I can't afford all these extra costs It is there mistake not mine yet there going to get me no matter what because they don't & won't turn my serv back on till i pay them.
Sad And Ripped off in OKLA
by cricket communication
Brenda
Sapulpa, Oklahoma
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