I bought a piano from the pianosuperstore for my wife 6 months ago while I was fighting in Iraq as a combat medic with an infantry company of the 1st Cav DIV. Since that time, I have returned to the States but have come home to no piano. Misleading sales practices are apparent on their website and they have still not refunded the $2300 I payed for the piano 6 months ago.
It is verifiable the Piano Superstore's web site shows the SuzukiGP7 in inventory and not out of stock today and as far back as 6 months ago. See link:
http://www.pianosuperstore.Us/
Check "Digital Pianos" Then Baby Grand "Inventory"
I would like to cite Webster's definition of inventory to avoid any confusion: 1 a: an itemized list of current assets: as (1): a catalog of the property of an individual or estate (2): a list of goods on hand.
A labor dispute in China meant that this piano was virtually nonexistant and not in the Piano SuperStore's inventory 6 months ago and it is in no stretch of the imagination in stock today. Though the web site verifiably and clearly states otherwise, placing the GP7 in their inventory and clearly not marking it out of sock as it has other items. Thus This site has made fraudulant claims for at least 6 months
The company gives a good faith estimate of 6-12 weeks delivery time with no guarantee, however this "average" has not been verified and has not been true for the GP7 for over 6 months.
The company has tried to defend blatant, misleading actions with assertions of no guarantees and fine print. But it is clear their "large print" is very misleading and not in the best interest of consumers, not to mention their 6 months of communication cited everything from vacation to customs for the failure to deliver the piano I paid for. I still have not recieved the $2300 I gave to the company over 6 months ago with no piano delivered.
I checked with the BBB and found this company is not in good standing due to multiple unresolved complaints about the company. There are 7 total complaints in the last 12 months. See their BBB file at http://charlotte. BBB.org/WWWRoot/Report. Aspx? Site=44&bbb=0473&firm=120869
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