I ordered a piano from the Pianosuperstore.com AKA ASAPH Music and Tech online. They sent me the wrong piano and it was damaged due to improper packaging - they used a cardboard box and styrofoam to ship the piano and then tried to blame us and Fed-Ex for the damage. The piano was damaged when we unpacked it.
We took pictures and sent them to the pianosuperstore who originally stated they would refund our money for the piano and shipping - after offering to replace the piano, which we refused.
With all the hassel of trying to get ahold of someone - the customer service is extremely poor - we decided to opt for the refund.
That only came after 2 weeks of fighting despite them agreeing to refund the money for the piano. They also agreed to refund the money for the shipping since the wrong piano was sent and it was damaged. However, they never refunded the shipping cost.
After 2 weeks of avoiding my calls, I charged back my credit card and filed a report with the BBB. I still have not heard from them but they state in the response to the better business bureau complaint that it states on their website that customer satisfaction is guarenteed (does not seem that way to me) and shipping is NEVER refunded.
Beware - don't touch this company with a 10 foot pole.
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