In Dec. 2007 I was selling my home and moved to a high rise in downtown Columbus. I have had Direct TV on and off for a few years and liked the product. When I was about to move, I called the movers hot line and was informed that they could not install the dish at my new address and I would have to cancel the service. I was told to take all the receivers with me to the new address and I would get a recovery kit sent to me to place the equipment in those boxes and return them. I was at the new address for 2 weeks and still no recovery kit.
I called the customer service line and spoke with Jon, and was told to give it a few more days to show up. I waited a week and still no "KITS." I made yet another phone call to Direct TV customer service and was told to give it another week. On the 25th of Jan, Direct TV debited my checking account $832.40 for non return of receivers, which made my account overdrawn, so I was hit for $34.00 for each transaction that tried to clear the account.
I called the customer service line and was then told they had mailed the recovery kits to my old address by mistake. I called FedEx with the tracking numbers that Direct TV gave me and was told the driver left them on the front step of the house. I drove back to my old address, put the receivers in the boxes and mailed them back the same morning.
I then started calling Direct TV. Let me tell you, this company is a joke! After 6 hours of phone calls, I was told that they did in fact take the blame for this and that I was actually charged before the 30 day grace period. They did not send out the recovery kit until Jan 2. The account was debited on the 25th, 7 days earlier than Direct TV's own 30 day guidelines.
So now I am up to almost 10 hours of calls to the customer service center, and when I ask to speak with the highest person in charge to get this resolved, I get hung up on. I have documented 714 times I heard the word "NO" or "Can't" in these 10 hours of phone calls. Now I am being told they will issue a refund of the $832.40 only, and it would take 6 to 8 weeks... What am I supposed to do with no money to live on for 6 to 8 weeks?
The worst customer service in the industry, I am sure of this...
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