I set up a merchant account with pipeline data for the purposes of processing credit payments about a year ago (12/06). With the significant extra cost and poor service, I decided to close the account in 6/07, which I was promised would happen following a couple phone calls.
The fees kept being pulled out of my account each month. Finally, in Dec I sent a certified letter with return receipt requested (which I should have done previously) and demanded an answer, and revoked their authorization to conduct further withdrawals.
They signed for the letter, and not only did they deduct January's payment from my account, they also deducted a $300 fee (cancellation fee?) entirely without authorization. I just had to close my bank account and submit a dispute for the funds.
If you do business or are intending to do business with this company, RUN AWAY! Make sure you send all information and requests via certified mail with return receipt requested, so you can nail them if they try anything!
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