Hello,
I signed up for a merchant account with Charge.com in September. At first everything was fine. They deposited funds quickly into my account. All of a sudden they decided to hold my funds. They requested faxes of documents including tracking numbers, invoices, previous merchant account statements, and even my domain registration. I sent all of the required documents 2 weeks ago and they promised to release the funds shortly after they recieved them.
It has now been nearly 1 month. We are 4 days from Christmas. My business is completely ruined. This company is still holding my funds! They will not answer my phone calls. My holiday has become a nightmare to say the least. I am overdrawn at my bank account. They continue to charge me merchant fees and yet they still hold the funds! What BULL S#$%&!
My best guess for their actions is that they are earning interest on the funds they hold at expense of the merchant! There is no telling how many merchants they are doing this to.
If you are considering opening a merchant account with this company I suggest you look elsewhere. FYI Pipeline data is the bank processor who is actually holding the funds. Charge.com is the merchant account. Charge.com has not done anything to help me. Great customer service huh? I think not!
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