My daughter received an item from her grandfather for Christmas that she didn't want. He of course didn't include a receipt and she certainly couldn't ask him where he bought it. We assumed it either had been bought at Circuit City or at Wal-Mart. What she really wanted was a digital camcorder. She found one she loved at Circuit City and even though the item she was returning was sold at Circuit City, they wouldn't take it back. It wasn't just that though, it was the way they handled it. They had attitudes and stared at us as though we were trying to cheat them. They demanded the gift giver's telephone number so they could look up the receipt. I wasn't sure of the phone number he might have used! They finally came up with his account but it was under his official name. She gave me a look like I was a liar. "He hasn't been here since March!" she said coldly. I said, "God, y'all act like I'm trying to pull something over on y'all." No response. Finally, "without proof, we can't take it." It was humiliating. I felt like a criminal, I was embarrassed. I will NEVER go into a Circuit City store again!
I said that a year ago when a dear friend decided to buy a special present for my daughter that I couldn't afford. It wasn't anywhere in our city, but we located it on Circuit City online. It said there were 5 of them at the store in Lafayette, La. She even called to make sure. They looked it up on the computer (The same way the internet looks it up) and said yes, they had them in stock. So we drove 1 1/2 hours to this store. It wasn't on the shelves. They said someone would check in the back to try to find them. We stood around by the back door by customer service for about 20 minutes with NO ONE asking if we needed help. There were 2 guys who could plainly see us in the back area, they were hanging around talking, playing on the computer, they'd look at us occasionally but didn't respond when we would try to wave them down. Finally the guy who said someone would check finally came around about 30 minutes later and seemed surprised that no one helped us or even talked to us. He went looking for the missing 5 items but couldn't find them. We were there for about an hour with no explanation of why they didn't have them when their computer said they did. Also, we were angry that they didn't actually check their stock when we called, they were well aware that were traveling in a distance specifically for that reason. Then they had some sort of sign that if you didn't get waited on in a certain amount of time that you would get some sort of coupon or discount or something. She inquired about that, wanting sore sort of compensation for all of our trouble and time, and disappointment of a child's expectations. Oh, they could send out a small gift card in the mail in about 4-6 weeks, but we would have to stand in line to get all of her information. Were they kidding?!!!
I have had exactly 2 experiences at Circuit City and that was them. Those will be the last ones. Their employees don't care. I understand about rules, but there are ways of handling things and there is such a thing as customer service. All for the price of an exchange I will never purchase anything from them online or in the store. I also tell others about my experience, so now they are afraid to buy anything there for fear if they have to return it or exchange it. Poor poor customer service. I hope their stringent returns policies is worth all the lost customers. BTw, Wal-mart took the item, no questions or problems.
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