Nov I hired Ace Chem-Dry, owned by a realtor Joann Anton, to clean my sofa. It was wet when the worker left at about 8 P.M. The following morning when I woke and saw it dry I was stunned as they had totally derstroyed it. It is obviously beyond repair.
I contacted Kevin Anton, who runs the company, and told him of the damage and he told me that is why they have insurance and promised to have someone come out that day to take a look at it. Nobody showed up, instead I was told that they would have somebody come out the next day to take a look at it. They even called and confirmed that appointment.
Later that day I got a call telling me that they could not come to my home. This same routine went on for a few more days. Finally I called Kevin and told him that it appeared that Ace Chem-Dry was trying to distance themselves from me and the problem they had created and told him if they did not come that day, which they had already made an appointment for that I would pursue this via another venue, meaning court. His response was that if that is what I wanted then sue them! They never showed up.
I sent them a certified letter to them which I have the signed receipt for and also sent this to the Better Business Bureau. Joann Anton finally replied to the BBB, not me, on January 7 and lied in her response. It was clear to me that they never had any intention of doing anything to correct the problem which gives credence to my original thinking when they would not come to my home to look at the damage.
I can prove everything that I have stated and also have pictures before and after the damge they created.
In my letter I told them that if this was not settled in an amicable and timely fashion that I would post my experience with them in various forums on the internet. I will also sue them and the facts are on my side. As a matter of fact Joann Anton, owner, gave me even more evidence proving that she lied in her reply to the BBB.
Ace Chem-Dry, Joann Anton, Kevin Anton operates out of three (3) locations - Boca Raton (561) 479-3130, Boynton Beach (561) 738-5020 and Broward County (954) 575-1360 — All in Florida. The Antons business address is 10109 Cobblestone Creek Dr., Boynton Beach, FL. 33437
Perhaps my many postings will catch the eyes of potential customers and they will save themselves what I am going thru now.
A promise to the Antons — I will never give up. I will use the legal system, will continue all legal avenues, including reporting to every appropriate Federal, State and local agency that might be involved in any of thier business practices and will post my experience in as many on-line forums as I can find.
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