On August 17, I placed an order for a custom-made costume with this company. The full amount ($299 for the costume, $20 for international shipping) was immediately charged to my credit card. I was told I would have it within 8 to 12 weeks.By mid October, I still did not have the costume.
I sent five e-mails between October 20 and October 30, and it was not until I had threatened to take legal action that I finally received a response on October 30. Kerezman said that family emergencies kept him from finishing the costume in time for Halloween, but promised to refund 25% of the cost by week's end and finish the costume as soon as possible. The costume was never completed, the money was never refunded.
I wrote six more e-mails until December 3, and, again, received no response until I had written a strongly worded threat. Kerezman wrote "As a sign of good faith I just refunded you $100, the balance will be refunded as soon as I can get it transferred from another account in 8-10 days."
It is now January 8. I never received the $100 Kerezman claimed to have refunded, and I have not heard from him since. He has not responded to numerous e-mails.
Matt
Kyoto
Japan
0 comments