My wife and I bought 2 identical A1519H HP computers on August 25 and the salesman told us both that we had
purchased a 3 year warranty on each computer.
Well the manufacturers warranty has expired, and just recently we had the need to use the extended warranty. Well I called the warranty company that Fred Meyers uses [newcorp.com] and I gave them the code number from the reciept from the computers purchase, and they did some research and told me that we had only purchased a one year warranty.
Then I called the customer service number on the Fred Meyer website which turned out to be the main Kroger customer service number. I explained to the lady what happened and she told me that she has to refer this to the Fred Meyer Division. She did this and I did not hear from them for over 1.5 weeks so I called the Kroger customer service number again and the lady said she'll send a message over to the Fred Meyer Division asking that my issue be looked into.
Well I waited about one more week with no call from the Fred Meyer Division, so I called the Kroger customer service number again and the lady again sent a message to the Fred Meyer Division. Well I did get a call and after a week of them checking they told me that me that I had only purchased a one year warranty and that there was nothing that Fred Meyer
could do to help me.
Even though their salesman told my wife and me that we had purchased a three year warranty on the two computers.
This is wrong. We feel we were deceived.
If anyone has had a like issue please feel free
to comment to my report.
Thank you RIP OFF for allowing me
to post this here. You are the greatest.
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