RGM Watch Company presents an honest company image on the web and on the phone. I sent them 3 watches for a repair estimte. The watches were packaged and shipped insured via first class US mail. Two estimates were made by RGM for repair at $425.00 plus $25.00 shipping fee for each watch. The third watch (a pocket watch) could not be repaired because of their lack of parts and RGM requested $25.00 to return it to me. I requested that all of the watches be returned via the same way that I had sent them to RGM. RGM insisted on $75.00 via FEDEX. They then said that they would send all three for $25.00 via FEDEX after I complained. The watches could have been returned in the same container that I used via the U.S. Mail for less than $6.00 insured.
RGM would not relent. RGM probably uses FEDEX ranther than the U.S.P.S. Because they are afraid of mail fraud.
Do not use this company for watch repair — you will not be happy!
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