I am outraged about my most recent experience with Targets return policy. My aunt bought my daughter a pair of boots on August 31 as a Christmas gift. (Yes, I can't believe it either) and on Saturday we had our Christmas party and the boots are 2 sizes to small. I took the boots with the original tags still attached, the original receipt, and boots in the original box back to Target. The girl at the counter says I am sorry but your receipt has expired.
She proceeds to tell me that if it is under $20.00 she could return without a receipt. I then grab the receipt from her and said fine return them since you can clearly see that we paid $18.99 for the boots, she says sorry but the computer is showing the lowest price in 3 months is $22.99 and I cannot override the system.
I asked to speak to a Manager and she says sorry, nothing I can do. I then ask to speak to her supervisor and she hand me the stupid red phone and I get some indian speaking man that I cannot understand at all and he confirms the same. Nothing they can do. I said I cannot believe a 9 yr old isn't able to return a boot that doesn't fit, we wanted to just exchange for size but unfortunetly the boots where children boots and she is now in a womens size.
We went to the Shoe Dept. And they have the exact boots still on the shelves. (so it is not like I am trying to return a outdated boot etc.) I have worked retail for years and I know why they are putting a 90 day return policy, (we used to get people to return 1 -2 year old items) but these shoes are still on shelves and could be sold for more money than we where asking for in a Gift card.
I then ask to speak to an american speaking idividual and I get a british indian speaking person and said out of luck too. I went home wrote a two page letter to the corp. Office and they responded the same way. I know rules are rules, but sometimes, in a case like this, you need to bend them.
I swear I will never step foot in that store ever again... I suggest everyone boycott these stores, especially after reading all the other complaints about there return policy etc.
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