On June 19 we purchased a diamond necklace from Blue Diamond Inc in Ketchikan Alaska. The salesperson was the son of the owner and he stated that the diamonds were a vs1/vs2 and showed us on the clarity chart that the diamonds were clear. He also stated that we trust him and that we could take to to our jeweler and have him look at it as we had 30 days, no questions asked. He never stated that we had to have an independent jeweler do an appraisal and submit that to him. He made it sound like it was so easy to do business with him if we were not satisfied.
We also felt safe shopping there because Celebrity Cruise Lines recommended them.
We came back home and had our jeweler take a look at it and do an appraisal. We never had one from Blue Diamond, they were mailing it at a later time. Our jeweler stated the clarity was much worse and there were flaws in the diamonds. We sent an e-mail right away and that is when we found out about all the "return policy" that the owners son told us nothing about.
Then about a 2 weeks after we were home, a diamond fell out of the necklace and couldn't be found. We also contacted them right away to alert them of this problem. They were really hard to work with.
We feel that the Blue Diamond Inc store misrepresented the flaw factor and now diamonds were falling out.
We will be spreading the word about Diamond International and Blue Diamond Inc. Also, never trust Celebrity Cruise Lines. They must be in their back pockets.
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