My furnace has been deemed inoperable by the tech that First American sent. San Diego Gas & Electric has "red tagged" it because of large cracks. It is 37 degrees at night and for two weeks I have called and put 4 messages on the FA web-site pleading with them to call me and fix my furnace. They are not denying that it is covered - they can't because it is. They are not doing anything and they won't contact me. Really - I have actually pleaded with them. No one at this company cares that my family is cold.
This company is licensed in California by the Department of Insurance. I have just filed a complaint and I urge everyone to do the same in your state. This is the second time I have had a claim and the run-around is the same. You all know what I am talking about. No response, double talk and contradicting information. This is obviouly the way they do business everywhere - and they need to be put out of business.
Please contact your state department of insurance and file a complaint!
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