I signed up for their service with the $10.00 off a month HD package and $10.00 a month for programming package for $20.00 off each month for 10 months.
I sent in all required material (I have copies) and waited the 12-14 weeks. My bill did not reflect the credit so I contacted them. First mistake.
1) Chatted online in August 07-was told to wait another 12-16 weeks. This is after I already waited this amount of time.
2) Called and spoke with customer service and was told they would take care of it and it would be on the next bill as I should not have to wait the 12-14 weeks again. Credit did not show up on the bill.
3) Called again in Sept 07 and spoke with a supervisor and was told the credit would be on the next bill. Nope
4) Called and spoke with account cancellations in Oct 07. He went through the whole song and dance about keeping me as a customer and of course the $150.00 fee I would incur if I canceled as I was under a 18 month contract.interesting as I thought I was under no contract when I signed up and in fact my paperwork says nothing about 18months.
This time I was promised it would be credited the following day when my new bill came out. Nope.
5) Called again in November. Was told I was given wrong info and that I had to wait a cycle period and that the credits would be on the next bill-Dec. Nope.
6) Dec bill came and still no credit. Chatted-was told that I needed to send in the rebates. NO KIDDING! Where do the chat people come from?
7) I called again-no supervisor would talk to me.instead I was told that the supervisor would take care of it and that, "he was a good guy and his word is gold!" and that the credit would reflect on my bill this last Monday the 10th. I went online on the 13th. Still nothing!
To this date I have never seen so much incompetence in a company. This company has told me nothing but lies and nobody at Dish Network appears to care about their customers.
I signed up with a promotion of $20.00 a month credit for 10 months. Lie after lie and still nothing from these people. I have been told different stories. I have received misinformation from the chat group which at this point have proven their worth or lack of as it is clear they lack the type of training to deal with customer issues.
I have since filed a complaint with the California State Attorneys Office, FTC, and BBB, and will be pursuing all other complaint recourses available to me.
0 comments