On Nov 16 I bought a Acer pc from Sears.com. Our purchase confirmation returned the computer could be shipped on 11/21.11,21, 07 came and that I obtained the carrying case for that computer but no pc, I named customer support and was informed that because of the vacations the computer could be delivered out late, but I ought to have in a few days. On 11/30 I named and was informed that the seller has 28 business days by which to deliver me the pc and that my purchase verification explained that, I informed her no-where on the website website or my verification made it happen claim that. She stated offer it to in a few days and you ought to possess the delivery info. On 12/10 I named Sears and was informed that againd they merchant has 28 times to ship the pc which because of the vacations issues are overdue, but I'd have it by Holiday. I discussed that I required an absolute day, since I really couldn't stop the purchase or obtain a reimbursement, I had been also informed again that my verification stated that, no it did not. Additionally, Sears website never says the pc is originating from elsewhere, easily had recognized that I'dnot of purchased the computer from Sears. The produce is Acer, and so I named there quantity to become informed that none of there providers are available this computer. I named Sears back and informed them what I then found out and immediately was informed to contact there Nationwide client hotline. I did so and talked having a lady who offered me all the same data that I had been informed beforehand. After I informed her what I had been informed concerning the pc not being offered by some of Acer providers, I had been subsequently positioned on store for 40 minutes. I was informed they had no method to contact there merchant and they might just deliver mail for them, but they did not understand who the seller was. I told her, that you simply would need to understand the suppliers title in case your giving mail to them, and undoubtedly your spending them. She again put me on-hold for 20 units, after which I had been transferred to some boss, who stated I really could obtain a reimbursement however it might consider 7 business days.
I'll never purchase another item from Sears online again. Customer support kept saying there fingers were linked and they might just email the seller. The webiste doesn't state that these things are now being delivered from the merchant and never Sears, and customer support doesn't have idea whats happening since going back 20 times I've been provided various tales by various people.
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