A credit service I contracted notifies me of any changes on my credit reports.
TEE = TransUnion, Equifax & Experian.
They notified me that SPRINT PCS had placed a collection account on my report that I had no knowledge off; so I got off work 6P.M., went straight to a sprint store, because when I called from my cell phone and explained the situation they bounced me around numerous times ultimetly to drop the call!
When I was at the store, I used their phones to call SPRINT and after 5 different CSR's & "dropped calls", I requested to escalate the call, a team lead sent me to their fraud department at 8:05P.M., only to find out they close at 7P.M. And I need to call during business hours. = I need to bill SPRINT for 2 hours of my time, because they get paid to bounce me around and I have to use my time without getting compensated.
Well, it's noon on 30-Nov and I've had to file the following:
1) Police Report for ID Theft.
2) File a complaint with the Federal Trade Commission = ftc. Gov
3) Call SPRINT, go to www.sprint.com to get a fraud package to fill out and
get it notarized to send in to them with a copy of all of the above.
4) Put an alert on my credit with TEE = TransUnion, Equifax & Experian.
From this point forward everything is CERTIFIED MAIL @ a whopping $5.97 per envelope.
5) Type a letter explaining all of the above to:
SPRINT/PCS Fraud Management
Attn: OCA Dispute
6360 Sprint Parkway
Overland Park, Kansas 66251
Mailstop: KSOPHE0202-2C660 *IMPORTANT= DON'T LEAVE THIS # OUT.
6) Type another letter for TEE = TransUnion, Equifax & Experian with a copy of:
a. The letter to SPRINT
b. Make sure to include the # of the police report
c. A copy of the complaint filed with the FTC = Federal Trade Commission
d. A copy of my bills showing I owe $57.42 due by 3-Dec (only of it
applies to you).
7) OK - I'm exhausted, but this should do the job and if after all is said and done, they don't clear your credit report and name; Please call me to provide you the phone number of my attorney, so we can file a class action lawsuit.
Thank you and please call the FTC; hopefully it will get the wheels turning; so they can get a "FEDERAL INVESTIGATION" going; but they can't unless you call and complaint or on-line, but please do it so we all get the help we need!
Best regards to all and Merry Christmas!
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