I am a current cable customer of TWC. Fortunately for me we only have cable service with them. When we started this service we were also told they were the only provider other than dish dvr.
That tells me they are monopolizing.
We started our payment two months in advance. And we had crappy service instillation. It turns out after careful accounting we have never gone over 30 days late in any given billing cycle. The statement every month includes the following months bill and late fees as well. It always states you are late and all of the fees are due immediatly. We recieved a call from a rep today who said we would receive service interruption if not paid immediatley, even though the bill will not be 30 days late until December 7.
After speaking with a billing supervisor and discussing the details and questioning their billing tactics. We realized they ar rude, inflexible, overbilling (THIS NEEDS TO BE WATCHED BY OTHER CONSUMERS CAREFULLY).
Although we ended the conversation skillfully we are still not satisfied with their billing practices and how they utilize billing reps to threaten their good clients. Seems to me this is a very bad business decision on their part and they should re-examine the conversations, calls, and billing practices a little closer or they will be losing good clients to other media means. Noone should have to be bullied over a payment that is NOT late. Take what you need and leave the rest.
R In Dallas, TX
0 comments