I received a letter from Brad Wakely on 2/24/10
Dear P Ramirez.
At the end of Time Warner Cable underwent a conversion of our billing system. An important aspect of this conversion was the assignment of a new account number to our customers.
Our records indicate you are still using your old account number from our former billing system that is no longer valid.
To avoid a possible misapplied payment and interruption of service, we are asking you to inform your financial institution as well as your electronic bill pay system, such as a Bank Bill-Pay service, of your new account number.
Any delays could result in LATE FEES OR DELINQUENT CHARGES TO YOUR ACCOUNT!
Please note that this does not affect our customers using PayXpress and if you would like to switch to a PayXxpress account, you can register online at timewarnercable.com/payxpress Note: you will need to have a copy of your current statement handy for your Time Warner Cable Account number and Customer Code.
If you have any questions, please contact our customer service Department at 210-244-0500.
Thanks for being a Time Warner Cable Customer.
Sincerely,
Brad Wakely
Vice President/General Manager South Texas.
I called because I pay my bill in ADVANCE EVERY MONTH.
I spoke with a rep who was an idiot!
I called to speak with Brad Wakely who was busy.
An admin assistant called me back to apologize because I should have never received this letter. I said at this point all I want is for this "Brad" to call me back and explain why he would put his signature to such a stupid letter.
Brad Wakely called and actually defended his letter, saying that most Time Warner Customers are just not getting the account numbers changed on their end. I said that I am insulted that you would lump me in with most people. I told him that people like him leave a bad taste in one's mouth and that he should go back to Texas Tech and get a Customer Service degree because his Customer Service is in the toilet. This man is a Vice President and he can't even understand his own letter, and then he is going to insult me? I pay in advance. I use PayXpress! This stupid letter does not even apply to me.
Hey Brad, I am still waiting on my apology from you, but this time you can do it face to face to someone like me!
And the slap in the face is that I am paying in advance and correctly but I might have to pay late fees?
The stupidity of Brad Wakely is for a better word, stupid.
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