The call personnel are liars! I purposely stated that I did NOT want a contract. I was verbally assured over 8 times, by 8 different personnel, that I would NOT have a contract.
I sent them my personal DVR and they sent me a refurbished one. When I cancelled service a few months later, they refused to send me back my receiver ($75) after I sent them back theirs.
Because I had my own receiver, the call person stated I would not be under contract. They wrote falsified notes in their computer. When they did send me a DVR, they stated that because it was not new, the contract would NOT be in effect.
It took over 2 hours the first evening, and another 2 hours the following day, talking to over 15 representatives to get my service started. Incompetence!
On the back of one bill, I found months later, it stated that up to $150 could be charged if the contract was stopped. (I never thought it meant me, as I was NOT under contract via several verbal assurances.)
They charged me over $230.00, plus the cost of my personal receiver. I had to cancel my credit card to make sure they didn't steal the money from my account.
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