I got DirecTV in July of '07. The picture is garbage. I bought a brand new 50" Sanyo HD TV and the picture was garbage, so I brought the TV back, thinking the TV was the problem. I then purchased a 50" Vizio HD TV and again the picture was garbage. It also began losing the volume, and I would have to pop out the card and put it back in again to get the volume back. This was happening about 5 times a day.
I called DirecTV and asked about an HD box. The person couldn't speak English, so I had to hang up and call again. I spoke with a person who said an HD box would cost $99.00. I then hung up and spoke with my wife about it and called back. I received another person who couldn't speak English. I hung up and called back again. I reached a person and told her I was calling about the HD box. She told me it would cost $299.00 and a renewed contract. I then asked how long my current contract is, and she stated 1 year.
I hung up and called back just to see if I would get another different answer. I was then told that it would cost $99.00 and that my contract was as long as the contract I had with Verizon, because I got the package deal of Verizon phone and internet and DirecTV all for $99.00.
I then called Verizon, and they stated that they have nothing to do with the contract I have with DirecTV. I called DirecTV back and asked for a supervisor. Mind you, by this time I had lost the color picture. My new Vizio was now black and white.
I told the supervisor (Michelle, employee #u5343) I was tired of the loss of volume, loss of color, popping the card in and out, non-English-speaking DirecTV employees, each employee giving me a different answer to my questions, the lies, and that I wanted out of my contract with them. Michelle told me they would send a service truck out to me within a few days. I asked her what would happen if they can't fix the problem, and she said they would keep sending trucks out there until it's fixed. I then asked her, "You would spend the money and time to send them out here over and over instead of just letting me out of my contract?" and she stated, "Yes, because we'll make the money back off you in the long run."
I then asked to speak to her supervisor, and she told me he was on the other line and could call me back in 24-48 hours. In the beginning of the conversation she told me it was going to cost me $230.00 to get out of the contract. By the end of the conversation she told me it would cost $240.00 to get out of it. I again asked to speak to her supervisor, and she put me on hold for over 30 minutes and I finally hung up. I got the package deal of Verizon phone and internet and DirecTV all for $99.00. I haven't had a bill for under $130.00, and Verizon stated that DirecTV is charging me way too much.
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