I have written 3 emails to Aurora to cancel my order once I placed an initial inquiry to the stocking of my product. I was not notified in anyway this product was not in stock.in my order placement, I stipulated when I would need the product and even paid for 1-2 mail ($35) to receive the product in time. I did not receive any return emails back but only in the case when I emailed her to find out when I would receive it. HOWEVER, she only replied to my first email. The subsequent 3 emails she has not replied.
Her website indicates no where that my product is "out of stock" and I believe this is a buyer beware scam for customers to purchase products that she NEVER had "in-stock". Why would I want to pay for 1-2 day mail on a product I am unsure would be in stock and mailed??? While I was aware of the cancellation policy, I was not foretold this product was not in stock. She is out of touch with her customers and out of touch with true customer service. She does not accept phone calls and does not have sultry hair listed in the town which is noted. The address is only noted under her name and not the business. She leaves no room for customer satisfaction and does not address the needs of her clientele timely. If this is the case, staffing and business practices need to be reviewed. I would advise using other reputable distributors.
Her Policy:
Out of Stock/Backorder Policy
While we always attempt to maintain a substantial in-stock quantity for all of our products, it is possible that we may have less in-stock quantity for a particular item than you want to order. Most out of stock items are shipped within approx. 7 business days*. If you purchased overnight delivery for your out of stock item, no worries it will be shipped overnight when they become available.
* Weekends and holidays do not count as business days.
0 comments