It is now the end of September, and I have yet to receive the $112.50 refund for the $150.00 sunglasses I purchased from Netshades back in July. This is not what I would consider a prompt refund of customer money, nor high quality service.in addition, I was ever contacted by Netshades regarding my report on usacomplaints.com or my order, with a solution on rectifying the matter, once again, not what I would consider high quality service.
Since Netshades mysteriously has no record of my transaction, they should start out with the RMA # they provided for me to return the merchandise, RMA # 62618495. I am confident Netshades will then find my order. If not I can provide copies of the emails from Netshades to me, the last one from them asks if I want a refund or a credit. It was when I replied to their email requesting a refund that I never heard from Netshades again, until now.in addition, I also have copies of the numerous requests for a refund I have emailed to them since my reply email.
As far as Paypal is concerned, I most certainly contacted them about this transaction and Netshades. I also have emails from Paypal regarding this situation. However, because I did not purchase the sunglasses through Ebay I was not covered under the buyer protection policy.in Netshades own words Since 99% of our customers pay using Credit Card or paypal, I find it hard to believe that someone feels that they lost their money. They do have the ability to recoupe any amount paid. This is what Netshades is counting on so they do not have to refund money. Let Paypal, the credit card companies, and consumers absorb the cost and take the loss.
As a reminder see their feedback on Ebay and you will see they have a history of this practice. Do your research first before buying from unreputable
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