I started using this company in June. After many phone and mail solicitations, I contacted Michael Totten, a salesperson for this company, and decided to give this company a try because I wanted to use something different in my mailings.
The first mailing I did with them, I provided my own list, and received what I felt were pretty good results, especially given the market we're in right now. As a result, I decided to use RME you another mailing.
Michael Totten recommended to me that this time, I use HIS mailing list because he could get me the same data for a fraction of the cost I was paying and, consequesntly, I decided to take him up on his offer... BIG MISTAKE!
If you're reading this, you're most likely a mortgage professional, so you'll understand what I'm about to say here. I prefer credit score data, because it provides REAL TIME information about a consumer's credit profile, which is important in the mortgage industry right now, because you want to ensure the people who are contacting you QUALIFY for a loan. Makes sense right? Well, I requested FICO scores of 620 and up, and I received numerous calls from people with scores in the low 500s, even one with a credit score of 490! On top of that, I get a call from a young man who was very motivated to get a loan, but it was his parent's house! And here's my favorite. A lady leaves me a voice mail asking me to take her FOURTEEN year old daughter off her mailing list! Mind you, this was "credit score data" they were supposedly using.
I complained to Michael about this, and he admits that not only was the list bad, but he had other companies with the same issue. As a result, he insisted he would send out another mailing for me, for free, though he asked me to cover the postage because he didnt want to take the big commission hit. Forget the fact that I paid $3500 for a bad list, which we all know that without a quality list, marketing is ineffective no matter how good the piece is.
On the "re-mailing" they did for me, out of 5000 they allegedly sent out, I get TWO calls. OK, we've all been there. We've all had mailings that didnt work the way we expected, but we also want to find out why. I check the list and find out that out of 5000 names, less than 300 met my criteria! And Totten tells me he went back to the same list company he used for the last mailing!
I have filed a complaint with the BBB of Western Florida, and likely will be filing with the Attorney General's office as well. I urge anyone who's been ripped off by this company to do the same.
By the way, I have documented proof of everything I've said here, in case anyone wants to see for themselves.
Be careful who you deal with out there. If you have an established company you deal with, change isnt always good. If you havent, you've done the right thing. Keep doing your homeowrk, checking this site and the BBB and you wont have to suffer the aggravation I am right now.
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